Voluntary Receptionist
Voluntary Hours: At least 1 half day 9:am to 1pm or 1p to 5pm / 13:00-17:00 or 1 full day/wk 9am -5pm per week
We are looking for volunteer Reception Assistants to join our team , full support given so if you are looking for a desk job and like people this could be for you.
The role:
As a Reception Assistant you will provide reception services to all our lovely visitors. This includes receiving visitors, processing wildlife admissions, managing phone queries and maintaining records of activity.
Some of the duties: Greet visitors to the charity. Assess their needs and redirect as appropriate – Check in all wildlife admissions and liaise with our onsite veterinary surgery – Update admission paperwork and database – Accept donations from visitors – Answer enquiries via email and phone promptly and politely. Provide accurate information and ensure details are taken and passed on to the appropriate persons in a timely manner.
All activities must be done in accordance with our policies and procedures.
Experience, knowledge and skills: Driving licence and access to a vehicle, as we are isolated and not on public transport route – Great telephone manner and to be able to stick to a script – Good communication skills particularly in sensitive situations – Resilient as at times its stressful – IT skills should include pages and numbers or word & excel
Personal qualities: Team worker – Problem solver – Flexible – Can-do – Have integrity – Compassionate
Working Conditions:
Due to the nature of the work, along with location of the cages and pens – the role requires reaching, squatting, kneeling, bending and stretching. The role also requires lifting and carrying.
You may be working alone at times and will be required to work quietly so you don’t disturb the wildlife.
If you are interested in supporting our work and you meet the requirements for this role, please submit your application
